Your Questions, Answered

Find everything you need to know about shopping with Inspira Aeterna.

1. Where are you based?

We are proudly based in the UAE, blending local artistry with global sophistication in every design.

2. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary by location and are calculated at checkout.

3. What sizes do you offer?

Our size range is designed to be inclusive and comfortable. You can find detailed sizing information on each product page. If you’re unsure, feel free to contact us — we’re happy to assist.

4. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use it to monitor your delivery in real-time.

5. What is your return policy?

We accept returns within 7 days of delivery, provided the item is unworn, unwashed, and in original condition with tags attached. Custom orders are non-refundable.

6. Can I request a custom order?

Yes — we do offer custom tailoring for select pieces. Please contact us via email or WhatsApp with your request, and we’ll get back to you with the details.

7. How do I care for my Inspira Aeterna pieces?

To preserve the quality and longevity of your garments, we recommend gentle hand washing or dry cleaning. Care instructions are provided on each item’s label.